Friday, June 29, 2018

New Era Technology Week #6

Service/VNOC Department

Monday, June 25, 2018
Hours: 7
-Introduction to the VNOC section of the service department
-Sat with various support staff and discussed remote monitoring, video conferencing support, and service agreements
-Scheduled digital signage content for Scala players

Tuesday, June 26, 2018
Hours: 7
-Walked through the process of checking on systems for clients with VNOC Service staff member
-Uploaded content for a client’s digital signage onto Scala
-Worked on AVIXA Training courses

Wednesday, June 27, 2018
Hours: 7
-Learned about reporting procedures and what data is gathered bi-weekly 
-Explored videoconferencing systems throughout the building 
-Worked on AVIXA Training courses

Thursday, June 28, 2018
Hours: 7
-Explored Zoom functionality, including licenses for room connections
-Obtained AV Technologist Certificate from AVIXA

Friday, June 29, 2018
Hours: 7
-Worked on Zoom Certification training
-Dealt with the Comcast mass outage
-Figured out schedules with service techs to accompany next week


Total Hours: 35